What are loop times and how to create them?

This article defines what loop times are and how to create them in the Lighthouse Web Portal

What is a Loop Time

A loop time is defined as a period of time at which a service worker such as a cleaner or guard must visit a specific location within a property. For example, in a shopping mall, bathrooms might have a loop time of 30 minutes which means a cleaner must visit the bathroom every 30 minutes during service hours.

Loop Times for Slip & Fall Risk Management

Loop times are closely related to reducing liability associated with slip and fall related claims in public spaces. Property owners require cleaning companies to adhere to loop times in order to reduce the chance of a customer slipping over on a spill and taking legal action against the property owner. The theory goes that if a cleaner more regularly inspects an area then can eliminate slip risks and therefore reduce the number of claims against the property owner. If a slip and fall claim arises and the cleaning company is not compliant with their prescribed loop times there is a chance they could share some or all of the liability and associated costs.

Other Use Cases

Even if Slip and Fall is not a primary concern, loop times can be useful for monitoring service levels and driving accountability. For example, loop times can be used for monitoring Security patrol rounds or Cleaning service levels. If a zone is not visited in the prescribed loop, a Push Alert can be sent to users notifying them of the missed service. Users that set-up loop times typically see immediate improvement in compliance to service requirements.

How Loop Times work in Lighthouse

  • You can setup a loop time interval against each zone (beacon, QR code) in Lighthouse
  • Lighthouse will automatically monitor compliance against these loop times during service hours
  • Each time Lighthouse records an exit event for a zone i.e. employee leaves the zone, a timer will start
  • If Lighthouse doesn't record an enter event for that zone before the loop time interval elapses an Exception will be triggered
  • The exception will stay open until an employee enters the zone at which time Lighthouse will close the exception and record the duration
  • Lighthouse reports on exception count and duration for all zones that have a loop time assigned to them. This data should allow the service provider to improve compliance with loop times and therefore reduce risk and associated costs.
  • If a slip and fall claim arises, Lighthouse is able to provide data on whether the service provider was compliant with loop times at the time and location of the incident

How to setup Loop Times

Setting up a Loop Time in Lighthouse via the web console is very straightforward:

Screen Shot 2019-02-05 at 5.23.07 pm

  1. Click ‘Setup' in the top menu of the web console
  2. Click the 'New Loop’ button on the right.
  3. In each relevant zone, type the interval you wish to set the Loop Time for (i.e. ’30’ for 30 minutes)
  4. When done, click ’Save'

Lighthouse will now automatically monitor compliance with loop times during service hours. To setup service hours click Setup then Locations and setup service hours within each location,

Below is a handy video which outlines the loop time setup process via the Web Portal:


For any questions in relation to Loop Times, feel free to e-mail support@lighthouse.io or speak to your Customer Success Manager.